Michael Santo, Jochen Schmid, h&z Unternehmensberatung AG
The role of aerospace suppliers below tier-1 level has been transformed over the past 20 years and this transformation continues today. OEMs and tier-1 customers expect lower-tier suppliers to demonstrate technological prowess as well as more rounded service portfolios than in the past. In 2012 and 2013, based on a broad sample of aerospace suppliers and their OEM and tier-1 customers, we conducted two strengths and weaknesses analyses to evaluate where suppliers stand in this transformation process, based on 22 criteria in the areas of customer and market access, product/service offerings, and enabler processes and skills. We found that only 9% of the aerospace suppliers meet their customers’ expectations in all criteria. Another notable finding revealed that 40% are far from meeting customer expectations in the medium term. In this article, we look first at the factors behind these findings before giving a brief review of what has changed since the studies were conducted. Finally, we summarize a related topic that we are currently studying.
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